FAQ’s – Access Apartments London.
Access Apartments offer a wide variety of accommodation over 7 different locations in Zone 1 of Central London. All apartments are contained and you will not share with anyone. Access Apartments has a full support team to ensure your stay is comfortable. Please see below some frequently asked questions.
1. What is the difference between a Hotel and a Serviced Apartment?
A serviced apartment can be less expensive than an equivalent hotel room. Especially when staying for 7 days or more. Serviced apartments offer great savings. Savings can be made also because serviced apartments come with fully equipped kitchen facilities; this means that there is no need to eat out all the time.
It offers more space, privacy and freedom. It is convenient, especially when travelling with a family, because the whole family can stay in one apartment.
2. Do you have a minimum reservation period?
Yes. We do require 3 nights minimum stay, but you can stay for as long as you wish. It is also possible to extend your stay once you have arrived.
3. How often will the apartment be cleaned?
We offer a complimentary weekly service after 7nights stay. If you wish for more frequent servicing there will be an additional cost.
4. Do you provide bedding or towels?
Yes. Full compliment of bedding and towels on arrival. This is replaced on the weekly service only.
5. Do you provide cots for babies or small children?
Yes. Please let us know when booking as these are in limited supply.
6. Where do I arrive to?
To check in you will need to arrive at our central check in office; this is to ensure payment is taken.
The Umi Hotel,
16 Leinster Square,
Bayswater
W2 4PR.
You will then be transferred to your apartment free of charge
7. What happens if I need to cancel my booking?
If you wish to cancel your booking, you can do so up to 48 hours prior to the date of arrival at no cost, therefore the deposit paid as guarantee will be refunded.
Any booking cancelled within 48 hours of the date of arrival, the deposit paid as guarantee will not be refunded. If you do not inform us of your cancellation, the deposit paid as guarantee will not be refunded.
8. What are the check-in and the check-out time?
Check in from 2pm and check out by 10.30am. Check out can be extended but at a cost.
9. Can I get a refund if I leave earlier than expected?
Refunds are NOT offered if you decide to leave earlier than your original booking dates.
10. What equipment should I expect to find in the apartment?
Our apartments are all fully furnished and equipped with cooking facilities, washer, and all modern conveniences such as television, DVD, internet access and incoming phone line. etc.
11. Is there wireless Broadband and is it free?
Yes, but you have to pay for it. This is managed by our supplier who charges via credit card when you log on.
12. Can I extend my stay?
Yes, but it is subject to availability, you will also be required to return to check in location to pay for any additional nights.
13. Who do I Contact in an emergency?
We have 24 hour Duty Manager and Maintenance Team – 0800 183 9955 this number will be provided to you upon check in.
14. If I have a maintenance problem, what should I do?
Just call our emergency line and report the problem. It will be dealt as soon as we can.
15. Are the apartments non-smoking?
Yes. All the apartments are non-smoking.
16. How do I get to the apartment from check in?
We offer free transfer to your apartment.
17. What am i expected to do at check out?
You will be required to vacate the apartment at 10.30am. You are to leave the apartment in a clean and tidy condition, ensuring all garbage is removed and all inventory washed and replaced. Failure to do so may result in additional charges. You will be notified of key return when you arrive to check in.
BENEFITS:
Free transfer to your apartment from our central office
24 hour check in
24 hour maintenance team
Fully self contained apartments
Linen provided
All the comforts of home
Perfect for families
Competitive rates to a hotel
Great locations within central London
At Access Apartments, our dedicated team has over 30 years experience in the serviced apartments industry catering for a wide range of housing needs in central London. This experience is complimented with efficient and friendly service to make your stay with us more like a home away from home.
ENJOY LONDON ! |
